The report highlights strong growth in spend through CCS’s agreements, with significant commercial benefits delivered for customers across the public sector, and improvements in customer satisfaction scores.
£15.7bn of public sector spend was channelled through CCS agreements in 2018/19 – an increase of £2.7bn on the previous year, exceeding the organisation’s target by £0.5bn.
Customers have achieved commercial benefits worth £945m, with an additional £22m of benefits achieved through CCS-supported business change initiatives.
Customer satisfaction scores have also continued to rise, while 1,011 procurements have been carried out for customers with an annual contract value of £946m.
Simon Tse, CEO of CCS said:
‘We’ve had an excellent year, growing the spend through our commercial agreements by over 20% and in turn helping to generate commercial benefits for the public sector of just under £1 billion. So first and foremost I’d like to thank all at CCS for their hard work and commitment.
‘I want us to build on what we have achieved and grow further and faster, to meet our ambition to double spend from the 2017/18 baseline of £13bn over the next 4 years and deliver more commercial benefits than ever.’
Performance highlights for 2018/19 include:
£15.7bn of public sector spend channelled through CCS commercial agreements
£945m of commercial benefits delivered
1,011 procurements including call-offs carried out for customers with an annual contract value of £946m
Employee engagement index as measured by Civil Service People Survey increased from 63% in 2017 to 66% in 2018
Net Promoter Scores for customer satisfaction over the year reached +48 for Customer Service and +56 for Assisted Procurement
The full article can be read on Crown Commercial Service’s website.
The Annual Report and Accounts are available to read now on GOV.UK.
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